Guides and Support

We run regular IT sessions with pupils to explain how to use apps and platforms for online learning and homework.
We have prepared the following resources as a reminder. Please click to access -
The attached documents will also help -
How to use Hegarty Maths Hegarty Maths Student Intro Booklet (1).pdf
Getting to know your device Device Guide Dell Chromebook 3100.pdf
Loan agreement 4. Ark Schools One to One Device HSA and Contract student parent v4.pdf
IT FAQs
PROBLEM | WHAT TO DO |
Forgotton password/username |
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Can't access Teams |
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Damage to Chromebook |
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No internet at home or internet outage |
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I gave out my email or password or entered it into a suspicious website |
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Can the device be personalised? |
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Can I download software? |
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Can I buy acessories for the Chromebook such as a case? |
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Will the school's safeguarding software be removed after the loan has ended? |
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What happens after Year 11? |
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